CX Retreat 2025

Event Overview

Date

20-22 October 2025

Location

RACV Cape Schanck Resort, Mornington Peninsula, Victoria

Event type

2 Days Retreat + Executive Roundtable Lunch 

Event partner

Ashton Media

Objective

Lead generation and executive positioning. The retreat provides an opportunity to position our team as the partner of choice for shifting organisations from speculative AI experimentation into production grade execution.

Target personas

Senior client side Customer Experience executives within the Victorian digital and tech community. Attendees strictly consist of client side leaders holding title levels such as Chief Experience Officer, General Manager, Director, or Head of Customer Experience.

Target accounts

Major Australian brands across key corporate sectors, with a heavy emphasis on Victorian market entities including large financial institutions, utilities, retail giants, and consumer networks.

Topic

The event serves as a forward looking strategic forum focused on real world execution rather than theoretical technology hype. Discussions center on three critical pillars:

• Balancing AI with Human Empathy: Moving past technological novelty to build unique signature experiences and anticipatory, predictive service without losing the human touch.

• Proving ROI in a Tight Economy: Delivering clear business case metrics and linking customer experience transformation directly to tangible commercial performance.

• Data Privacy and Trust: Structuring clean data foundations to enable personalization while navigating complex modern compliance frameworks.

Investment

AU$27,000 +GST

Crew on the day